Soterion is founded on return business from satisfied clients who continue to request our creative and end-user focused solutions to complex communication and education challenges. Soterion consultants have served pharmacy benefit managers (PBMs), managed care organizations, pharmaceutical companies, major universities, hospitals, healthcare systems, and medical device manufacturers. Due to the competitive nature of our client base, Soterion adheres to strict confidentiality. Here are some examples of our recent projects and the types of clients we serve:

Health Plan, Midwest
Project: Defined a communication strategy, developed member and provider-focused communications tools, and designed a creative packaging strategy.
Results: Facilitated the rollout of a medication adherence program for health plan members.

Medical Device Manufacturer, Midwest
Project: Evaluated a company-wide product training program and made specific recommendations to improve effectiveness.
Results: Recommended strategies helped improve global access, maintenance, and program interactivity.

Pharmacy Benefit Manager, East Coast
Project: Developed, produced, and distributed a comprehensive reference guide, internal training guides, and sales tools to field-based sales and account managers.
Results: Facilitated the successful rollout of a core benefit management product.

Pharmacy Benefit Manager, Midwest
Project: Designed a clearly defined career path with progressive levels of job functions, responsibility sets, and training requirements for clinical managers. The model included a process, education resources, and tools for implementation.
Results: Enabled the company to attract and retain top candidates in a competitive local marketplace.

Integrated Healthcare System, Midwest
Project: Developed a comprehensive disease management implementation strategy, product protocols, and communication tools.
Results: Enabled the replication of a diabetes management program in hospitals and clinics across an entire system.

Pharmacy Benefit Manager, Midwest
Project: Designed custom ACPE-approved self-study materials and videotape models for pharmacists on how to consult with prescribers and communicate with patients.
Results: Enabled network pharmacists to receive payment for cognitive services by promoting compliance of select drug therapies with accepted therapeutic guidelines.

Pharmaceutical Company, East Coast
Project: Designed provider and member communication tools for dissemination by managed care plans to high-risk patients and their physicians. Materials and strategies calling for specific actions offered flexibility and plan customization.
Results: Enabled health plans to support several disease management programs.

National Healthcare Corporation
Project: Designed a communications plan and collaborated with product owners to develop clinical program descriptions and other communication tools for internal stakeholders.
Results: Supported the transition of employees and their business entities to a new benefit management partner.

Pharmacy Benefit Manager, Midwest
Project: Developed a comprehensive reference tool introducing sales and account teams to the steps, components, and procedures for a new consultative business strategy.
Results: Facilitated the pilot launch of a new customer service strategy for national employer accounts.

Pharmacy Benefit Manager, Midwest
Project: Designed the meeting theme, agenda, highly interactive learning activities, and supporting materials for an annual staff meeting.
Results: Enabled clinical account managers to increase product knowledge and develop teamwork and client management skills.

University Health Sciences Center, Midwest
Project: Developed and implemented an innovative continuing professional education program. Tracked and published outcomes and presented results at a national symposium.
Results: Increased the retention of dental health care providers in clinical practice.